Effective Date: 1st Feb 2025
At Washez, customer satisfaction is our priority. We aim to provide high-quality vehicle care services while ensuring transparency in handling cancellations and refunds. This policy outlines the terms under which cancellations can be made and refunds processed.
Cancellation Policy
1. Customer-Initiated Cancellations
1. Free Cancellation Window:
• Customers can cancel their service booking free of charge up to 5 hours before the scheduled service time for on-demand & 12 hours before for subscription.
2. Late Cancellations:
• Cancellations made within 1 hour of the scheduled service time will incur a cancellation fee of 25% to compensate for operational costs.
3. No-Show or Missed Appointments:
• If the customer is unavailable at the scheduled service location and time, the service will be marked as a “No-Show,” and no refund will be issued. Rescheduling may incur additional charges.
2. Washez-Initiated Cancellations
1. If Washez or the assigned Hero (service provider) cancels a scheduled service due to unforeseen circumstances, customers will be:
• Given the option to reschedule the service without any additional charges.
2. Washez will notify customers promptly in case of cancellations initiated by us.
Refund Policy
1. Refund Eligibility
Refunds may be issued under the following conditions:
1. Service Cancellations by Washez:
• Customers will option to reschedule the service without any additional charges iif Washez cancels the service.
2. Timely Customer Cancellations:
• If a customer cancels within the free cancellation window, they will receive a full refund.
3. Service Issues:
• If a service was not provided as promised due to reasons directly attributable to Washez or the Hero (e.g., non-performance, unsatisfactory service quality), customers may be eligible for a refund after verification that will be provided as Washez credits, which can be used in the upcoming month services.
4. Duplicate Payments:
• If a duplicate payment is made due to technical errors, a full refund for the extra charge will be processed.
2. No Refund Situations
Refunds will not be provided in the following cases:
• If the cancellation is made outside the free cancellation window and incurs a cancellation fee.
• If the service is marked as a “No-Show” due to customer unavailability.
• If the service was successfully delivered but did not meet subjective expectations beyond our defined service standards.
•For add-ons, products, or consumables delivered as part of the service.
3. Refund Process
1. Request Submission:
•Customers can request a refund by contacting us within the defined window under policy via:
•Email: [email protected]
•WhatsApp/Phone: +91 90754-90764
2. Verification:
•Washez will review the refund request and assess eligibility based on the circumstances and supporting evidence.
3. Processing Timeline:
•Approved refunds will be processed within 7-10 business days and credited to the original payment method.
4. Partial Refunds:
•In cases of incomplete service delivery, partial refunds will be calculated based on the portion of the service not rendered.
4. Subscription Cancellations and Refunds
1.Subscription Cancellation:
•Subscriptions can be canceled at any time; however, refunds will only be provided under the following conditions:
•Cancellation is requested within 12 hours of the first day of the subscription period.
•There is a verifiable failure in service delivery for a prolonged period.
2.Refund Calculation for Subscriptions:
• If canceled in-between the subscription period, for unused portions of the subscription period will be refunded on a prorated basis, subjected to management approval.
5. Payment Gateway Charges
Refunds will be processed net of any applicable payment gateway fees unless the refund is due to an error directly caused by Washez.
6. Contact Us
For questions or assistance regarding cancellations or refunds, please contact us:
Washez (ZUXP Technologies India Private Limited)
Gujan’s Hillview Ayyappa Nagar Ajjanur Vadavalli Coimbatore – 641007
Email: [email protected]
Phone: +91 90754-90764

Effective Date: 1st Feb 2025
ZUXP Technologies India Private Limited operates and manages Washez, a product and service offering under its business umbrella. At Washez, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our website, mobile application, and services (collectively, the “Platform”). By using the Platform, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following categories of information to provide and improve our services:
1.1 Personal Information
• Name, email address, phone number, residential address and car details.
• Payment information, such as credit/debit card details (processed through secure third-party payment gateways).
1.2 Non-Personal Information
• IP address, browser type, operating system, and access times.
• Usage data such as features accessed, search queries, and interaction with the Platform.
1.3 Location Information
• Real-time location data to provide on-demand vehicle care services.
1.4 Service Provider Information
• For Heroes (service providers), we collect additional details, including identity proof (Aadhaar, PAN card, etc.), photographs, and background verification data.
2. How We Use Your Information
We use the information collected to:
• Provide, manage, and improve our services.
• Process payments and subscriptions.
• Facilitate customer support and resolve queries.
• Notify users of service updates, offers, and promotional campaigns.
• Conduct background verification and identity checks for Heroes.
• Ensure legal compliance and prevent fraud or misuse of the Platform.
3. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:
• Service Providers: To connect customers with Heroes for vehicle care services.
• Third-Party Vendors: For payment processing, identity verification, and other operational requirements.
• Government Authorities: As required by law for compliance or legal proceedings.
• Affiliates and Partners: To facilitate service delivery and joint offerings.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Personalize your experience on the Platform.
• Analyze Platform usage for performance optimization.
• Display targeted advertisements.
You can manage your cookie preferences through your browser settings. However, disabling cookies may limit the functionality of the Platform.
5. Data Security
We employ industry-standard measures, including encryption, firewalls, and secure servers, to protect your personal data. Despite our best efforts, no system is entirely secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
• Access, correct, or update your personal information.
• Request the deletion of your data, subject to legal or contractual obligations.
• Opt out of receiving promotional emails or notifications.
For requests, please contact us at [email protected].
7. Retention of Information
We retain your personal data only for as long as necessary to provide our services and comply with legal obligations. Upon termination of your account, we may retain certain data for record-keeping or dispute resolution.
8. Third-Party Links
The Platform may contain links to third-party websites. Washez is not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before sharing any information.
9. Children’s Privacy
Washez services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware of such a collection, we will delete the information promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be communicated through the Platform or email. Your continued use of the Platform constitutes acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Washez (ZUXP Technologies India Private Limited)
Gujan’s Hillview Ayyappa Nagar Ajjanur Vadavalli Coimbatore – 641007
Email: [email protected]
Phone: +91 90754-90764

EFFECTIVE FROM: Feb 1st, 2025
This document is an electronic record under the terms of the Information Technology Act, 2000 and the rules thereunder, as applicable, and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
By clicking on the “I Accept” button on this electronic contract, you consent to be bound by this Subscription Agreement along with any annexures or exhibits attached hereto. Please ensure that you read and understand all provisions of this Subscription Agreement before proceeding to use the Washez platform. If you do not accept any of the terms, please refrain from using the platform or availing of its services.
Your acceptance of this document shall constitute a binding agreement between you, Washez – ZUXP Technologies India Private Limited (hereinafter referred to as “Washez”), and the Service Provider (referred to as “Hero” in this Agreement).
PARTIES
1. ZUXP Technologies India Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at Gujan’s Hillview Ayyappa Nagar Ajjanur Vadavalli Coimbatore – 641007, operates and manages the business of Washez. Hereinafter referred to as “Washez,” which expression shall mean and include its representatives, successors-in-office, affiliates, and assigns.
2. Hero (Service Provider): An individual, business entity, or professional desirous of listing on the Washez platform to provide vehicle care and cleaning services to users of the platform. The Hero represents that they fulfill the eligibility criteria annexed hereto and comply with all applicable laws.
Washez and the Hero are collectively referred to as “Parties” and individually as a “Party”.
WHEREAS
1. Washez provides a technology-based platform to connect Heroes (Service Providers) with customers seeking on-demand and subscription-based vehicle care services.
2. Heroes desire to list themselves on the Washez platform to provide such services to customers in compliance with the terms and conditions set forth herein.
TERMS OF AGREEMENT
I. Scope and Obligations
1. Registration and Eligibility:
• Upon execution of this Agreement and submission of required details in Exhibit A, the Hero shall be registered on the Washez platform.
• Registration is contingent on fulfilling the eligibility criteria outlined in Exhibit D and compliance with applicable laws.
• The Hero consents to the collection, storage, and verification of their personal data (including Aadhaar or equivalent documents) for onboarding purposes.
2. Services:
• Heroes shall provide professional, timely, and quality services as per the guidelines and standards specified in Exhibit B.
• Heroes agree to adhere to all customer service protocols outlined by Washez.
3. Obligations:
• Heroes must maintain active communication devices to receive service requests.
• Washez retains the right to deactivate accounts for non-compliance or misuse of the platform.
II. Equipment
1. Heroes shall bring their own mobile devices required to attend the service. If Heroes lack equipment, Washez may provide devices, also the necessary cleaning kits or vacuum cleaners, without collecting any security deposit from the Heroes.
2. Heroes are solely responsible for the proper usage, maintenance, and safety of the devices and any equipment provided by Washez.
3. Any equipment provided by Washez shall:
• Be returned in good condition upon request or termination of this Agreement.
• Not be used for any illegal or unauthorized purposes.
4. If equipment is stolen or misplaced:
• Heroes must file a police report (FIR) and notify Washez within 24 hours.
• Costs associated with replacement or recovery of equipment will be borne by the Hero.
III. Payment and Compensation
1. Heroes shall be compensated based on a per-service model or subscription-based service, as specified in Exhibit C.
2. Washez shall deduct a platform service fee, taxes, and applicable charges before disbursing payments.
3. Payment cycles and methods shall be outlined in Exhibit C.
IV. Termination
1. Washez reserves the right to terminate this Agreement immediately in cases of:
• Violation of terms and conditions.
• Non-compliance with service standards.
• Misuse or damage to equipment provided by Washez.
2. Heroes may terminate this Agreement with 14 days’ notice, subject to the settlement of all outstanding dues and return of Washez equipment.
V. Dispute Resolution
1. Any disputes arising out of this Agreement shall be resolved amicably. If unresolved, disputes shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996. The venue of arbitration shall be Coimbatore, India, and the language shall be English.
VI. Exhibits
1. Exhibit A: Registration Data Requirements.
2. Exhibit B: Service Standards and Guidelines.
3. Exhibit C: Commercial Terms and Payment Details.
4. Exhibit D: Eligibility Criteria.

This Employment Agreement (“Agreement”) is entered into as of [Date], by and between [Company Name], (“Employer”), and [Employee Name], (“Employee” or “Hero”).
POSITION AND DUTIES
● The Employer agrees to employ the Employee as a Part-Time Car Wash Cleaner (“Hero”).
● The Employee will perform car cleaning services, including cleaning, washing, waxing, and detailing vehicles, ensuring high-quality service standards, and maintaining a clean and safe work environment. ● The Employee will report directly to [Supervisor’s Name] or another designated person within the company.
WORK HOURS
● The Employee’s working hours will be [Insert hours] per week, with the specific schedule determined by the Employer and communicated to the Employee in advance. ● The Employee will be expected to work on [days of the week] and any additional shifts that may arise based on the Employer’s needs.
COMPENSATION ● The Employee will be paid at a rate of [Insert hourly wage or salary] per wash. ● Payment will be made on a monthly basis, with deductions for taxes and other required withholdings.
● Overtime pay will be calculated according to the applicable laws.
TRAINING AND PERFORMANCE
● The Employer will provide necessary training to ensure that the Employee is able to perform the job responsibilities effectively and safely.
● The Employee agrees to adhere to the Employer’s policies and procedures, as well as any safety regulations.
● The Employee’s performance will be reviewed regularly, and any issues may result in disciplinary action or termination.
EMPLOYEE BENEFITS
● As a part-time employee, the Employee may not be eligible for certain benefits (such as health insurance) unless specified by the Employer.
● The Employer may offer other benefits or incentives at its discretion, including food allowance, convenience allowances.
EMPLOYEE EXPECTATIONS
● The Employee will be expected to maintain a positive and professional attitude, represent the company with respect, and demonstrate a high level of customer service.
● The Employee will wear the provided uniform and comply with the company’s dress code.
● The Employee will maintain punctuality and a reliable attendance record.
● The Employee failing to meet the attendance record, will lead to loss of pay according to the employer discretion.
TERMINATION OF EMPLOYMENT ● Either party may terminate this agreement with [one week] notice.
● The Employer may terminate the Employee immediately for cause, including but not limited to dishonesty, neglect of duties, or violation of company policies.
CONFIDENTIALITY AND NON-COMPETE
● The Employee agrees to keep any proprietary or confidential information, including customer information and business practices, confidential during and after employment. ● The Employee agrees not to compete with the Employer in the same line of business within a radius of 10 km area for a period of 6 months after termination of employment.
HEALTH AND SAFETY
● The Employee agrees to adhere to all health and safety regulations while performing duties, including proper handling of cleaning materials, equipment and customer vehicles.
● The Employee will immediately report any unsafe conditions or injuries to the Employer.
ENTIRE AGREEMENT
● This agreement constitutes the entire understanding between the Employer and the Employee.
● Any amendments to this agreement must be made in writing and signed by both parties.
IN WITNESS WHEREOF, the parties have executed this Employment Agreement on the date first written above.
Employer: Employee:
[Company Name] [Employee Name]
By: ___________________ By: ___________________
Title: _________________ Title: _________________
Date: _________________ Date: _________________

Last Updated: Feb 1st, 2025
Welcome to Washez! These Terms and Conditions (“Terms”) govern your use of Washez’s services, website, and mobile application. By accessing or using any of our services, you agree to comply with and be bound by these Terms.
If you do not agree to these Terms, please refrain from using our services.
1. Definitions
1.1 Washez: Refers to Washez, its employees, contractors, agents, and representatives.
1.2 User/You/Your: Refers to any individual accessing or using Washez services.
1.3 Hero: Refers to the personnel assigned by Washez to perform car wash and related services.
1.4 Services: Includes on-demand and subscription-based vehicle cleaning, washing, and other add-ons provided by Washez.
1.5 Registration Data – shall mean and may include the present, valid, true and accurate name, email ID, phone number and such other information as may be required by Washez from the Customer from time to time for registration on the Site/Mobile application.
1.6 Vehicle – shall mean the Customer’s ‘motor cab’ as defined under the Motor Vehicles Act, 1988.
1.7 Subscription Fee – shall mean and include the periodic fee charged for subscription-based services offered by Washez, covering the cost of vehicle cleaning and maintenance services, any applicable add-ons selected by the User, and taxes as may be applicable from time to time.
2. Scope of Services
2.1 Washez provides car and bike cleaning services, including interior and exterior cleaning, at user-specified locations.
2.2 Service availability is subject to geographical limits, operational hours, and local conditions.
2.3 All bookings are subject to confirmation, availability, and successful payment.
3. Booking and Payment
3.1 Booking:
3.1a Bookings can be made via the Washez mobile app or through WhatsApp as specified on our website.
3.1b Users must provide accurate details of their vehicle, service requirements, and location.
3.2 Payment:
3.2a Payment must be completed through Washez’s accepted methods before the service.
3.2b No cash payments will be entertained unless explicitly communicated.
3.3 Cancellations:
3.3a Cancellations must be made at least [24 hours] before the scheduled service.
3.3b Late cancellations or no-shows may incur a penalty equivalent to the full service fee.
3.4 Refund Policy:
3.4a Refunds for eligible cancellations will be processed within [7-10 business days].
3.4b No refunds will be provided for services already rendered or partially rendered.
4. User Responsibilities
4.1 Ensure that the vehicle is accessible and free of obstructions at the time and location specified for the service.
4.2 Remove personal belongings and valuables from the vehicle before service. Washez is not responsible for loss or damage to items left in the vehicle.
4.3 Inform Washez of any specific requirements, sensitivities, or pre-existing damages to the vehicle.
5. Subscription Services
5.1 Subscription Plans:
5.1a Subscription plans are billed on a [monthly/quarterly/annual] basis.
5.1b Plans automatically renew unless canceled at least [15 days] prior to the renewal date.
5.2 Unused Services:
5.2a Unused services or missed appointments cannot be carried forward or refunded.
5.3 Modifications and Termination:
5.3a Washez reserves the right to modify subscription pricing and terms with prior notice.
6. Service Limitations
6.1 Washez and its Heroes will exercise due care during service. However, Washez is not liable for:
6.1a Pre-existing damages or wear and tear.
6.1b Delays caused by weather, traffic, or other unforeseen events.
6.1c Issues resulting from third-party products or accessories used in or on the vehicle.
6.2 Washez does not guarantee the removal of all stains, scratches, or damages during the cleaning process.
7. Conduct and Safety
7.1 Users must treat Washez personnel with respect and refrain from any form of abuse or harassment.
7.2 Washez reserves the right to refuse service if safety concerns arise or if the User engages in inappropriate behavior.
8. Liability
8.1 Washez’s total liability, in any event, shall not exceed the fee paid by the User for the specific service.
8.2 Users waive any claims arising from minor cosmetic or surface-level issues resulting from the cleaning process.
9. Privacy and Data Usage
9.1 Washez collects, stores, and processes personal information in accordance with its [Privacy Policy] [Insert Link].
9.2 By using our services, you consent to the collection and use of your information for service delivery and improvement.
10. Changes to Services and Terms
10.1 Washez reserves the right to modify or discontinue services without prior notice.
10.2 Washez may update these Terms from time to time. Continued use of the services after changes constitutes acceptance of the revised Terms.
11. Force Majeure
Washez is not liable for delays or failure to perform its obligations due to events beyond its reasonable control, including but not limited to acts of God, natural disasters, strikes, government restrictions, or technical failures.
12. Governing Law and Dispute Resolution
12.1 These Terms shall be governed by the laws of Coimbatore Jurisdiction.
12.2 Any disputes arising out of or related to these Terms shall be resolved through arbitration in Coimbatore, Tamil Nadu, in accordance with the rules of Applicable Arbitration Body.
13. Contact Information
For questions, complaints, or support, you can contact us at:
Email: [email protected]
WhatsApp Support: +91 90754-90764